Frequently Asked Questions
Everything you need to know about protecting and enhancing your home.
What is the standard shipping time for Protek products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your home hardware and protection gear?
Yes, all Protek products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship to ensure your home remains secure.
What is your return policy if a product doesn't fit my space?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Are Protek installation kits included with every purchase?
Most of our home sets include essential mounting hardware and a step-by-step guide. Please check the 'What's in the Box' section on individual product pages for specific details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home improvement projects.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.